VACANT POST – CUSTOMER / USER WEIGHING SUPPORT.

As part of its activities in managing HGV weighing points, a local company is urgently looking for customer/user weighing support.

Location : Douala – CAMEROON

Main activities / missions :

– Identify the customer/weighing user: name, registration number of the vehicle requesting assistance.

– Listen and record the request of the customer/weighing user.

– (Possibly) Call the technical support in the field to collect the information requested by the customer/weighing user.

– To respond effectively to the customer/user’s request weighing according to the exposed elements

– Informing computer databases about the results of the call

– Establish a Frequently Asked Questions (FAQs) section with appropriate answers

– Update the information system and FAQs

– Write shift reports

– Archive shift reports

– Carry out periodic satisfaction surveys

Required skills :

– Good telephone skills, good elocution

– Good interpersonal skills / Sense of diplomacy / Friendliness

– Sense of welcome/service

– Flexibility

– Listen to

– Great patience and politeness

– Force of persuasion

– Ability to manage difficult situations and find solutions quickly

– Mastery of customer relations techniques

– Writing skills

– Mastery of office automation tools

Objectives :

– To provide advice and solutions to the various requests from clients/weighing point users.

– Ensuring the availability of the hotline 24 hours a day, 7 days a week (shift service)

– Keep the website’s frequently asked questions (FAQs) up to date

– Guaranteeing 100% customer satisfaction

Candidate profile :

– Hold at least a BAC / GCE A Level

– Proof of at least 02 years of professional experience in sales, marketing, sales and marketing.

– Spoken languages: French and English (compulsory)

Advantages :

-Experience in customer relationship management by telephone

-Knowledge of the port environment

-Speaking Fulfulde

Interested candidates who meet the profile are invited to send their CV by 24/04/2020 at 5pm latest to the following address: recruitcmr2020@gmail.com. Please specify in the subject line “Application for customer/weighing user support”.

Only successful applicants will be contacted.

CONTACTS

Head Office - Douala
  • Akwa, behind collège de la salle
  • Street 1403, building 243 - door 101
  • +237 659-34-74-46 / 678-27-86-81
  • contact@bfclimited.com
Yaounde Agency
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